Legal
Privacy Policy
Effective date:
Vasundhara Solutions Lab LLP ("we," "our," or "us") respects your privacy and is committed to safeguarding the personal information of our clients, visitors, and users. This Privacy Policy explains how we collect, use, and disclose information, and how we ensure the security of your data when you engage with our website, products, and solutions. By using our website or services, you consent to the practices outlined in this policy.
1. Information We Collect
We collect various types of information to provide our products and solutions efficiently and to enhance your experience. This includes both personal and non-personal information.
1.1 Personal Information
Personal information refers to any data that identifies or can be used to identify an individual. We may collect personal information directly from you when you:
- Register on our website or for one of our products.
- Inquire about our products or solutions.
- Request a quote, demo, or consultation.
- Subscribe to our newsletters or other communications.
- Submit a support request or inquiry.
The personal information we may collect includes:
- Contact Information: Name, email address, phone number, company name, and job title.
- Account Information: Username and password for account access, billing, and service management.
- Transaction Information: Billing address, payment details, transaction history, and products or services purchased.
- Business Information: Company details, project specifications, requirements, and feedback.
- Other Voluntarily Submitted Information: Any other information you provide when you communicate with us, such as preferences or special requests related to our products and solutions.
1.2 Non-Personal Information
We also gather non-personal information when you interact with our website and services. This information does not directly identify you and may include:
- Device and Usage Data: Browser type, operating system, device information, and the Internet Protocol (IP) address.
- Website Activity: Pages visited, duration of visits, and browsing patterns.
- Location Data: General geographic information (e.g., country, city) derived from your IP address.
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect non-personal information about your activity on our website. Cookies are small text files that are placed on your device to:
- Enhance site navigation and usability.
- Analyze website traffic and user interaction.
- Personalize your experience based on your browsing behavior.
You can control how cookies are used by adjusting your browser settings. However, disabling cookies may affect your ability to use certain features of our website. Please see our Cookie Policy for more detail.
2. How We Use Your Information
We use the information we collect for several purposes related to our business operations and to provide you with the best products, solutions, and support. Specifically, we may use your information for the following purposes:
2.1 To Provide and Manage Our Products and Solutions
We use your personal information to:
- Provide the products or solutions you requested, such as ScaleSensor, RefundSensor, AirReview Sensor, RevenueSensor, ROS Sensor, and our business growth solutions.
- Manage your account and process transactions related to our products and services.
- Respond to your inquiries, provide technical support, and troubleshoot issues.
- Customize your experience by tailoring our products and solutions to meet your specific business needs.
2.2 To Improve Our Products and Services
We continuously strive to improve our products and solutions. To achieve this, we may use non-personal information and aggregated data to:
- Analyze and understand how users interact with our website, products, and services.
- Test, enhance, and improve our products and solutions.
- Develop new products, tools, or features based on user feedback and industry trends.
2.3 For Marketing and Communication
With your consent, we may use your contact information to:
- Send you marketing communications, newsletters, and updates about our latest products, solutions, and special offers.
- Inform you about relevant events, webinars, or industry developments.
- Conduct surveys to gather feedback on our products and services.
You can opt out of receiving promotional emails at any time by clicking the unsubscribe link in our emails or contacting us directly.
2.4 For Legal and Contractual Obligations
We may use your information to comply with legal obligations, including:
- Fulfilling contractual obligations related to your agreements with us.
- Responding to legal requests, such as subpoenas or court orders.
- Preventing and detecting fraud, abuse, or other violations of our terms of use.
3. How We Share Your Information
We respect your privacy and only share your personal information under the following circumstances:
3.1 Third-Party Service Providers
We may share your personal information with third-party service providers who assist us in delivering our products and solutions, such as:
- Payment processors who handle billing and transactions.
- Cloud hosting providers who store data and ensure service availability.
- Customer support platforms that help us manage inquiries and service requests.
- Analytics providers that assist us in understanding website performance and user behavior.
These third-party service providers are bound by confidentiality agreements and are prohibited from using your personal data for any purpose other than providing services on our behalf.
3.2 Business Partners and Affiliates
In certain cases, we may collaborate with business partners, or with our parent company Vasundhara Infotech LLP, to provide integrated solutions. We may share relevant data with these parties only as necessary to deliver joint services, products, or events.
3.3 Legal Requirements
We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order, subpoena, or governmental demand.
3.4 Business Transfers
In the event that Vasundhara Solutions Lab LLP undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction. We will notify you of any such change and any subsequent changes to this Privacy Policy.
4. Data Security
We prioritize the security of your personal information and take appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. Our security practices include:
- Encryption: Sensitive data, such as payment information, is encrypted using industry-standard SSL/TLS technology during transmission.
- Access Controls: Access to personal information is limited to authorized personnel who need the data to perform their job responsibilities.
- Monitoring: We regularly monitor our systems for potential security vulnerabilities and risks.
Despite these measures, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
5. Your Rights and Choices
You have certain rights concerning the personal information we collect and process. These include:
- Access and Correction: You have the right to request access to the personal data we hold about you. If any of your information is inaccurate or outdated, you may request that we correct or update it.
- Deletion: You have the right to request the deletion of your personal information, subject to legal or contractual obligations that may require us to retain certain data.
- Data Portability: You may request a copy of your personal data in a structured, machine-readable format to transfer it to another service provider.
- Withdrawal of Consent: If you have provided consent for specific data processing activities, you have the right to withdraw your consent at any time. For example, you can opt out of receiving marketing communications by following the instructions in our emails or contacting us.
To exercise any of these rights, please contact us at info@vasundharasolutions.com. We will respond to your request within a reasonable timeframe, usually within 30 days.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law or contractual obligations. This includes:
- Retaining data to comply with legal obligations.
- Resolving disputes or enforcing agreements.
- Maintaining transaction records for accounting and auditing purposes.
Once your data is no longer needed, we will securely delete or anonymize it.
7. International Data Transfers
Vasundhara Solutions Lab LLP is based in India, and the data we collect may be transferred to, stored, or processed in other countries, including those that may not have data protection laws equivalent to those in your home country. We take all necessary precautions to ensure your data is handled securely in compliance with this Privacy Policy, regardless of where it is processed.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we update the policy, we will revise the effective date at the top of this page. We encourage you to review this policy regularly to stay informed about how we protect your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us using the details below.
Vasundhara Solutions Lab LLP
Opp. Nayara Petrol Pump, Singanpore Road, KatargamSurat 395004, Gujarat, IndiaEmail: info@vasundharasolutions.com© 2026 Vasundhara Solutions Lab LLP. All rights reserved. A subsidiary of Vasundhara Infotech LLP.